TERMS AND CONDITIONS
1. Placing an order
There are three ways to place your order:
- online, 24 hours a day, 7 days a week on our website www.skoufagallery.gr
- by email to: .
- by phone, Monday, Wednesday, Saturday 10:00-15:30 and Tuesday, Thursday and Friday 10:00-15:30 & 17.30-21:00 at 210 3643025.
If you contact us by telephone or via e-mail, Skoufa Gallery offers you the opportunity to tie down an item for 48 hours.
During that time and after consultation the customer has the option to see the item from up close, as well as to pay in cash or by credit card at Skoufa Street 4, 106 73 Kolonaki, Skoufa Gallery, 210 3643025. The item will be released automatically after 48 hours if not required. We always confirm orders via email or telephone. You can cancel your order within 24 hours via an electronic message or by contacting us at 210 3643025.
2. Payment method
Skoufa Gallery offers you three ways of payment:
by credit / debit card. If you have a credit / debit card you can use it to place your order. To ensure secure transaction we use the secure server of Alpha Bank, on of the biggest banks in Greece, offering e-commerce solutions for skoufagallery.gr. We accept Visa, MasterCard, Maestro, American Express, Diners and more.
by bank transfer to ALPHA BANK:
Name: Ioannis Stef. Kalligas & Sia
Acc. No. 228 00 2002 002487
ΙΒΑΝ: GR 04 0140 2280 2280 0200 2002 487
upon arrangement, through or at 210 3643025.
If you wish to choose payment through bank transfer, price should be credited on our account within 2 days from placement of your order. Upon expiry of the above time-limit, orders will be cancelled. As soon as the wire-transfer reaches Skoufa Gallery we immediately inform the customer via e-mail on the delivery of his/her order. Bank charges on the transfer will burden the customer.
3. Right to cancel
If a customer is not satisfied with his/her purchase he/she is entitled to return the item within 7 calendar days from the date of delivery of the order. Within this period the customer may return the item, receive a refund of his money or opt for an exchange. In order to retain the above rights the customer must always keep the receipt along with the item purchased. In any case of exchange or refund the customer will not bear additional charges other than delivery expenses. In the case where the customer receives the item from Skoufa Gallery and returns the item himself, he will not be burdened with delivery expenses. We accept only items which have not been used, have been returned in their original packaging and have been found in perfect condition to the satisfaction of Skoufa Gallery. In all of the above cases product returns are the responsibility of the customer. Skoufa Gallery has the right to refuse to serve customers, who abuse the rights to cancel orders.
Products bought on Skoufa Gallery website are shipped throughout Greece. Your order will be dispatched to the address you indicate to us when placing your order. The goods will be shipped by express delivery and will reach you in 48-72 hours (only business days included). Delivery charges depend on the region you have selected. Delivery times mentioned on the website are indicative only and may be varied. Skoufa Gallery will inform the customer on the exact date of dispatch.
What should the customer check when his/her item reaches them:
The packaging is intact. Intact packaging means that the item you have received has not sustained any damage.
You should not accept delivery if the packaging is not intact. Once you accept delivery and sign the delivery receipt, you acknowledge that the work of art you have received is intact.
That the product corresponds to your order and if not indicate the fault on the same day or at the latest one business day after receiving your order. Any request made outside this time limit will not be accepted and will discharge Skoufa Gallery from any liability towards the customer.
5. Special terms
Special terms may concern few products such as photographs, jewellery or commissioned paintings (for instance, some products requiring more time to be reproduced or some items which are out of stock and require special order). In any case, the customer will always be informed of the time frame for delivery of the item and, upon indicating his/her consent, Skoufa Gallery will proceed to the commission. Skoufa Gallery may modify its terms and conditions from time to time, therefore clients should frequently consult them each when visiting the website www.skoufagallery.gr. Skoufa Gallery considers that when you confirm your order you have read the terms and conditions and accepted them in full.
Prices on the website of Skoufa Gallery are in Euro and include the according VAT.
The customer undertakes the delivery costs which appear while the order is being placed and are invoiced on completion of the order and added to the price of the items selected.
7. Shipping abroad
Shipping abroad is handled by ACS Courier or ELTA. Charges differ according to the destination country, size and weight of the package.
For countries-EU members, shipping is 30 € for items up to 2 kg, plus 2 € for each extra 0.5 kg.
For countries outside the EU, shipping cost is 33 € for items up to 2 kg.
Skoufa Gallery will sent you a custom offer for delivery abroad within 24 from your order confirmation. Delivery costs are covered by the client.